Mobile service · Adelaide
Virus, Malware & Scam Clean-Up
Malware rarely announces itself honestly. More often it shows up as a browser that redirects to strange search engines, endless pop-ups, a fake 'your computer is infected — call this number' warning, or a slowdown with no obvious cause.
If someone has had remote access to your computer — for example after a phone call claiming to be from your bank, internet provider or a tech company — treat it as urgent. Disconnect from the internet, don't log in to banking, and get in touch.
Mobile and remote service across metropolitan Adelaide · Free pick-up and return for workshop repairs · 90-day parts & labour warranty
Common signs
- Pop-ups or fake virus warnings with phone numbers
- Browser home page or search engine changed
- Unknown programs or toolbars
- Someone else controlled your mouse
- Friends receiving strange emails from you
- Antivirus disabled and won't turn back on
Devices we repair
- Windows PCs and laptops
- Macs
- Browsers on any computer
How we diagnose & repair
- 1
Contain
We disconnect where needed and identify any remote-access tools left behind.
- 2
Clean
Malware, adware and unwanted programs are removed, browsers reset and security tools re-enabled.
- 3
Secure
We help you change passwords from a clean device, turn on two-factor authentication and check email forwarding rules. For bank or financial exposure, contact your bank directly.
What to expect
- Badly infected systems sometimes need a clean reinstall — we'll back up your files first.
- If financial details were shared, contact your bank straight away; we can't reverse transactions.
- You can report scams to Scamwatch and seek support from IDCARE.
Frequently asked questions
A pop-up says my computer is infected and to call a number — should I?
No. Legitimate companies don't do that. Close the browser (or restart) and don't call the number.
A scammer had remote access — what now?
Disconnect from the internet, don't use online banking on that device, call your bank if you shared financial details, and have the computer checked.
Do I need paid antivirus?
For most home users, Windows Security plus sensible habits is enough. We'll explain what suits you.
Related services
Areas we serve
We bring virus & malware removal to homes and offices across metropolitan Adelaide.
Need something fixed? We'll come to you.
Tell us what's going on and we'll get back to you with next steps and a quote.