Terms of Service
Quotes
We provide a quote after assessing your device. Repairs only proceed once you've approved the quote. If we find something unexpected during a repair that changes the cost, we'll contact you before continuing.
Diagnosis and visits
Any charge for diagnosis, visits or travel will be explained before we book or attend. Outer-metro and Adelaide Hills visits may include a travel component, confirmed in advance.
Your data
Please back up your data before any repair where possible. We take care with your files, but some faults (such as failing drives or liquid damage) mean data loss can occur during diagnosis or repair. We are not responsible for data that was already lost or corrupted due to the fault.
Warranty
Hardware repairs carry a 90-day warranty on parts and labour from the date the device is returned to you. It covers the repaired fault and the parts we supplied. If the same fault returns within 90 days, we'll pick up the device, repair it and return it free of charge. The warranty doesn't cover new physical or liquid damage, unrelated faults, software or data issues, or damage caused by third-party repairs after ours. This warranty is in addition to, and does not limit, your rights under the Australian Consumer Law.
Repair notice (given under the Australian Consumer Law)
This notice is given under the Australian Consumer Law.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
The repair of goods capable of retaining user-generated data (such as laptops, computers, phones and tablets) may result in the loss of that data. Please make sure you have a backup copy of any data saved on your device before it is repaired.
We give you this notice in writing before we accept your device for repair.
Pick-up and return
Where a repair needs workshop time, we offer free pick-up and return within our metropolitan Adelaide service area. We'll arrange times with you when you approve the quote.
Parts
We'll explain the type of part used for your repair (for example, original, equivalent or refurbished) where options exist. Independent repairs may affect any remaining manufacturer warranty.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under the ACL.
Payment
Payment terms are confirmed with your quote. Devices or completed work may be held until payment is received where the device has been taken for workshop repair.
Uncollected devices
If a device left with us for repair is not collected or arranged for return within 60 days of us notifying you that it's ready, we'll make reasonable attempts to contact you before taking any further action.