Remote-access scams are one of the most common ways people lose money and data. Scammers pretend to be from a bank, an internet provider, a government agency or a big tech company, and convince you to let them onto your computer.
Warning signs
Any of these should make you stop and hang up:
- An unexpected call saying your computer or internet has a problem.
- A pop-up or full-screen warning with a phone number to call.
- Pressure to act right now, or threats about your account being closed.
- Requests to install software like AnyDesk or TeamViewer for someone you didn't contact.
- Being asked to log in to online banking while they're connected.
- Requests for gift cards, cryptocurrency or transfers to 'secure' accounts.
- The caller knows a little about you — that doesn't make them genuine.
If you've already let them in
Disconnect from the internet straight away (turn off Wi-Fi or unplug the cable). Call your bank using the number on your card, not a number the caller gave you. Don't use that computer for banking until it's been checked. Change important passwords from a different, trusted device, starting with email and banking.
Report it
You can report scams to Scamwatch and get free support from IDCARE, Australia's identity and cyber support service. Then have the computer checked for remote-access tools left behind.